Support Board – WordPress Chat Plugin

Support Board - WordPress Chat Plugin
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Support Board - WordPress Chat Plugin
Support Board - WordPress Chat Plugin
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  •   Version:  3.1.3
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  •   Update:  27/11/2020
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  •   Tags   Support  

Support Board - WordPress Chat Plugin

Support Board is a WordPress plugin that helps you automate your customers’ communication with artificial intelligence-driven bots and a chat system integrated with the most-used platforms. Save time and use the software you already know and love. Communicate with your customers directly in Slack. Connect Dialogflow and use rich messages on the fly.

Features list

  • Support and chat features
    • Slack chat full synchronization – Send and receive user messages directly from Slack.
    • Work immediately – Immediate installation and usage by just insert the shortcode.
    • Rich messages – Dialogflow bot rich messages sending.
    • Bot – Integrate a multilangual bot powered by API.AI.
    • Email notifications – Notify users and agents by email when a reply is received.
    • Tickets system – Fast, powerful and user friendly tickets system.
    • 100% responsive – Fully esponsive for smartphones and tables.
    • Agents and users – Add and edit users and agents on the admin side.
    • WordPress users – Login and membership can be also the original WordPress users system.
    • Multilingual – Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
  • Support desk only features
    • Indipendent users system – Dedicated and indipendent users system disconnected from WordPress users.
    • Login and registration forms – Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box – Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts – You can choose if show the profile image or not on both registration and conversation.
  • Chat only features
    • Unified administration – Manage both support and the chat conversations and tickets in one place.
    • Chat header styles – Customize the design of your chat by adding a background image and a brand logo image
    • Sounds – Play a sound when the user receive a new message.
    • Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message – Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message -The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features
    • Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.
    • Images Change chat icon.
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