FAST – WordPress Support Ticket Plugin

FAST – WordPress Support Ticket Plugin

FAST is the best WordPress support ticket plugin available.

You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It s so fast, it s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.

We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest.

Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.

FAST Features

• Unlimited Support Tickets
• Unlimited Agent & Customer Users
• Support Unlimited Products
• Super Fast (it s like being in a chat room!)
• Assign Agents FAST will distribute tickets to agents as they arrive
• Customizable Ticket Fields Add your own fields to get more information from your customers.
• Saved Replies Save your most common replies for quick responses.
• Ticket Attachments Attach images / files to your responses
• Search Tickets Manage tickets easily with our advanced search
• Quick Hi Button adds Hi + name of customer to top of your ticket response
• Secure Fields Store ticket information externally using secure fields
• Internal Comments Make comments on tickets that are only seen by agents not customers
• Auto Close Set a timespan that tickets will automatically be closed
• FavIcon Counter Just look at the browser tab to see if you have tickets that need a response.
• Support any Envato product with FAST
• Envato Products Link your Envato Account to support all your products
• Envato Login Customers can log in using their Envato account
• Verify Envato Purchases FAST will show you if all your customers purchase information.
• View Envato Support Period Make sure your customers still have support for your product.
• FAST can be used with any WooCommerce eshop
• WooCommerce Support WooCommerce customers can create tickets using their WooCommerce account and order.
• My Orders Button Adds support buttons to WooCommerce Shop Orders Page
• Keep notified about your tickets
• Email Notifications Customers & Agents will recieve an email when their ticket has a response.
• Slack Notifications Keep track of your whole support team, FAST will post a message when any ticket is replied / created / assigned
• Email Piping Respond to tickets using only email!
• Runs on a single WordPress Page
• Works with any theme
• 10 Amazing color schemes
• Translatable via .po files
• Famous 100% solid support
• and much more